Claims for damaged or incorrectly delivered goods must be made within 5 working days following delivery by contacting Advance Design’s Customer Service Team.
P: 1800 639 611
Claims made after 5 days will not be recognised.
Upon verification of the integrity of a claim, a credit (for damaged goods) or replacement (for incorrectly delivered goods) will be processed.
The cost of freight associated with making good on approved claims will be met by Advance Design.
Priority will be given by Advance Design management and staff to resolve claim requests expeditiously.
Our promise is to;
For customers with an active Advance Design Supply Agreement (available to uniform program customers with 50 or more participants), exchange is offered for stock – service garments undecorated or otherwise (excludes altered garments, promotional merchandise, headwear and footwear).
For all other customers, exchange is not offered.
Ownership of exchanged garments will pass back to the customer under any of the following conditions;
For applicable customers, garments may be exchanged for the same garment style in a different size.
Exchange is not offered to cover change of mind with regard to the style of garment ordered.
Exchange request may be made within 15 working days of delivery by contacting Advance Design’s Customer Service team who will issue a RA# that will be used to identify and track your exchange request.
P: 1800 639 611
All exchange requests are subject to approval by Advance Design upon sighting the returned goods. Garments must be returned at the customers cost, be in “as new” condition and bear no signs of wear, washing or alteration. Garments returned in other than “as new” condition will not be accepted. Where an exchange request is rejected, the reason will be advised in writing.
A restocking fee will not apply for approved exchange requests. Replacements will be procured once returns have been received at Advance Design (subject tobeing in “as new” condition) and normal lead timesand freight charges will apply from this time.
Replacement garments may be collected from Advance Design. Where replacement garments are shipped, freight will be billed to the customer at Advance Design’s standard freight rate.
Return requests may be made for undecorated garments that are “in new” condition within 7 days of delivery by contacting Advance Design’s Customer Service Centre. Promotional merchandise, footwear and headwear are non-returnable.
P: 1800 639 611
Decorated or altered garments, clearance items and all promotional merchandise (decorated or otherwise), is supplied on a non-return basis.
Approval of a return request is subject to confirmation by Advance Design upon sighting the returned goods. Garments must be returned at the customers cost, be in “as new” condition and bear no signs of wear, washing or alteration. Garments returned in other than “as new” condition will not be accepted.
A 20% restocking fee will apply for all approved return requests.
Advance Design will process a credit or refund within 14 days of a return request being approved (allowing for the 20% restocking fee).